Shipping policy

UPDATED 5/05/2025 5:53PM In Accordance with ACCC and ACL

📦 Shipping Liability & ATL Options

At Siddament, we offer multiple shipping methods to balance cost and reliability. Please read the following carefully before placing your order.

✅ AusPost Tracked + Insured

Includes full tracking and insurance.

If your parcel is lost or damaged in transit, we will replace or refund it at no cost to you.

⚠️ Sendle ATL / Aramex ATL – No Liability

These services use Authority to Leave (ATL). This means parcels may be left unattended at your address.

If marked as delivered by the courier, Siddament is not liable for loss, theft, or damage after dispatch.

By selecting one of these options, you accept all risk associated with delivery.

We do not offer replacements or refunds for lost or stolen parcels under ATL services.

Customers are required to acknowledge and agree to this policy during checkout when choosing ATL options.

We recommend selecting AusPost Tracked + Insured for valuable or time-sensitive orders to ensure peace of mind.

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

10PM is the cut off time for shipments for the following day. EG. Order before 10PM Monday to have your order shipped Tuesday (sometimes it can take longer to process orders).

 
Sendle ARMAEX Couriers Please Auspost  are picked up Daily