Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping charges for your order will be calculated and displayed at checkout.
In-store pickup
You can skip the shipping fees with free local pickup at 67 Fennell Street North Parramatta. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 hours. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 12pm onwards, please wait for us to contact you before you come to pick up your order . Please have your order confirmation email with you when you come.
Since the lockers only have 24 slots there is now going to be a 7 Day window from when the order is ready to pickup to when it will be cancelled, there is leniency but don't rely on it.
For the first time ever restocking fees will be imposed. at 20% of the orders value if its not picked up. I dont want to do this but unpacking an order after its packed is a quite a waste of time.
If we work out a set date before hand then this wont apply, there is leniency